Privacy Policy

Introduction

L'Aurelia Luxe ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our intelligent skin analysis tools, purchase products, or engage with our membership services.

By accessing or using our platform, you consent to the data practices described in this policy. If you do not agree with these practices, please discontinue use of our services.

Information We Collect

We collect information you provide directly to us, such as your name, email address, mailing address, phone number, and payment details when you create an account, subscribe to a membership, book a consultation, or complete a purchase.

We also automatically collect certain data when you use our platform, including your IP address, browser type, device information, pages viewed, and usage patterns through cookies and similar technologies.

When you use our skin analysis tools, we collect the skin type, concerns, and questionnaire responses you submit in order to generate personalized recommendations.

How We Use Your Information

We use your information to process transactions, deliver products, provide personalized skincare recommendations, schedule and confirm consultations, send appointment reminders, and respond to your inquiries.

We may also use your data to improve our services, analyze trends, prevent fraud, and send you marketing communications — which you may opt out of at any time.

Sharing of Information

We do not sell your personal information. We share data only with trusted service providers who help us operate our platform — such as payment processors (Stripe), email delivery services, and analytics providers — under strict confidentiality obligations.

We may disclose information when required by law, to protect our rights, or to enforce our terms of service.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember preferences, and understand how our platform is used. You may control cookies through your browser settings, though disabling them may limit certain functionality.

Data Security

We implement industry-standard safeguards to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. To exercise these rights, please contact us at laurelialuxe@yahoo.com.

Children’s Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at laurelialuxe@yahoo.com or through our Contact page.